Balanced Scorecard in Performance Management

A balanced scorecard is a strategic management tool that provides a comprehensive view of an organization's performance by measuring key areas beyond financial outcomes. It incorporates four perspectives: Financial, Customer, Internal Business Processes, and Learning and Growth. This approach helps organizations align activities with their vision and strategy, improve internal and external communications, and monitor performance against strategic goals. By balancing these perspectives, the scorecard ensures a holistic assessment, driving sustainable success and continuous improvement.